Any purchase made from outbanners.com signifies agreement to the Terms of Service below:
Business Hours
Our Office Hours are 9am to 5pm Pacific.
Our Business Days are Monday through Friday except major holidays. Please note that weekday holidays can create delays in turnaround and affect your Estimated Time of Delivery. Customers are responsible for planning ahead and finalizing orders well in advance of their deadline.
Turnaround
Next-Day Turnaround: Orders finalized by 1pm Pacific Time will ship the next Business Day. For qualifying products only. Sorry, there are no exceptions to this cutoff time (no, not even by one second).
An order is considered finalized once Customer provides outbanners.com with the following three items:
- All required print-ready files
- Complete shipping information including all of the following:
- Recipient’s name
- Recipient’s phone #
- Street address
- City, ST Zip
- Payment in full
Returns and Refunds
No refunds, returns, or exchanges are made once an order has been printed. All sales are final. If hardware is found to be faulty resulting from manufacturing defects, outbanners.com will replace the faulty hardware. Please note, defects or missing parts may cause hardware not to function properly. Customers are responsible for ordering products with enough time to reconcile any issues resulting from defects or missing parts.
Shipping
Shipping times and turnarounds are not guaranteed. Any dates specified to a customer are estimates only.
Customers are required to provide a shipping address that is valid, legal, fully-deliverable by NON-USPS Carriers such as UPS, FedEx or DHL. PO Boxes, mailboxes, and other similar delivery mechanisms may not be considered fully-deliverable, may be rejected by outbanners.com before an order is finalized, or may be rejected by the Carrier upon delivery attempt. Customers are fully responsible for delivery results.
Customer is fully responsible for successful receiving of a delivery. If Customer is not available to receive a delivery or shipment, Customer is responsible for leaving clear delivery instructions for the Carrier or delivery person. Outbanners.com is not responsible for shipping or delivery mishaps. Outbanners.com is unable to reconcile most shipping issues.
In case of TL, LTL or freight deliveries, customers should be prepared and available to schedule a specific delivery time. The delivery location should be ready to receive freight deliveries. This includes, but is not limited to:
- providing a dock for receiving and unloading
- being available to answer questions from the shipping service or driver
- providing staff and machinery such as forklift for successful unloading of shipments
- ingress and egress for delivery trucks as large as 52′
Customer understands and acknowledges that weather and acts of god may cause delays in shipping or difficulty in delivery. In such cases, Customer agrees to be available and ready to adapt or provide alternative delivery options for a carrier, or pick shipments up from a carrier’s distribution hub.
In any and all cases where additional costs are incurred due to Customer, Customer agrees to pay additional costs. This includes returns that may be need to be redelivered. All additional costs shall be paid before package rerouting or reshipment is processed.
Damage due to shipping
Customer agrees not to hold outbanners.com responsible for damages that might occur during shipping or delivery. Outbanners.com may be able to reconcile or replace damaged items within three (3) days of delivery. This time limit is set by the carrier and is immutable and unalterable for any reason. Customers agree to open packages immediately upon receipt and notify outbanners.com of any qualifying damages during Business Hours within the 3-Day Limit or accept full responsibility for damages due to shipping.
Art Files
Customer agrees to provide print-ready files only, as outlined in our Print File Specifications. Failure to adhere to these specifications may result in a poor-quality end-product or a rejected print file. Customer accepts full responsibility for delays caused by supplying non-print-ready files. Customer accepts full responsibility for
Print Proofs
Customers accepts full responsibility for final design and print results generated by the print file. Print Proofs may be order for $15 per file. Print proofs ensure that the files are print-ready before sending to print. Print Proofs are not a guarantee of final print results (including colors). Print Proofs may slow the print approval process.
These Terms are subject to change at any time. Please refer to this page for the most up-to-date version of our Terms of Service.
Copyrights
Customers certify that they have full copyright permissions to print any files that contain copyrighted, patented or trademarked content. Customers accept full legal responsibility and liability for all content or intellectual property on files submitted for print by outbanners.com.